Privacy Policy
Effective Date: January 1, 2026
Last update: July 31, 2026
At IDONCLOUD, operated by IDON DIGITAL SOLUTIONS, UNIPESSOAL LDA, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, client area and services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Company name
- Billing address
- Email address
- Telephone number
- VAT number (where applicable)
Account Information
- Username
- Customer ID
- Order history
- Support tickets
- Service information
Technical Information
- IP addresses
- Browser type
- Device information
- Operating system
- Access logs
- Session information
Payment Information
Payments are processed through trusted third-party payment providers.
IDONCLOUD does not store complete credit or debit card information.
2. How We Use Your Information
Your information may be used to:
- Provide our services
- Process orders
- Manage customer accounts
- Issue invoices
- Process payments
- Respond to support requests
- Improve our services
- Prevent fraud and abuse
- Comply with legal obligations
We do not sell your personal information.
3. Cookies
Our website uses cookies to:
- Keep you logged in
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Protect user sessions
You may disable cookies in your browser; however, some website features may no longer function correctly.
4. Data Sharing
We only share personal information when necessary.
This may include:
- Payment providers
- Domain registrars
- Network providers
- Government authorities where legally required
- Law enforcement agencies where required by applicable law
We never sell customer information to advertisers or marketing companies.
5. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
Certain billing records may be retained for the period required by applicable tax legislation.
6. Security
We implement appropriate technical and organisational measures to protect customer information, including:
- Encryption where appropriate
- Secure authentication
- Access controls
- Firewall protection
- Continuous infrastructure monitoring
While we work to protect your information, no online system can guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Request data portability
Requests may be submitted using the contact information below.
8. International Data Transfers
Some services may involve infrastructure or service providers located in different countries.
Where personal information is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection laws.
9. Third-Party Services
Our services may integrate with third-party providers.
Their privacy practices are governed by their own privacy policies.
IDONCLOUD is not responsible for third-party privacy practices.
10. Children’s Privacy
Our services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
IDON DIGITAL SOLUTIONS, UNIPESSOAL LDA
???? Website: https://idoncloud.com
???? Email: [email protected]
